Shipping policy
This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products from Kerry Anne Co. By placing an order with us, you agree to comply with this policy. Please read it carefully before making a purchase.
Shipping Methods and Rates: We offer various shipping methods for your convenience. The available options, including associated rates and estimated delivery times, will be displayed during the checkout process. The shipping rates may vary based on factors such as the destination, weight, and dimensions of the package. If you need other shipping options, please contact us for more information.
Order Processing Time: We make every effort to process and ship orders promptly. Order processing time typically takes 5-7 business days from the date of purchase. Please note that processing time may be longer during peak seasons or promotional periods.
Shipment Tracking: Once your order is shipped, we will provide you with a tracking number or a link to track your shipment. You can use this information to monitor the progress of your delivery. Please note that it may take some time for the tracking details to be updated after the package is shipped.
Delivery Time Delivery: times may vary depending on the shipping method selected and the destination. The estimated delivery time will be provided during the checkout process, but please note that it is an estimate and not a guarantee. Factors beyond our control, such as customs inspections or unforeseen delays with the shipping carrier, may impact the actual delivery time.
Shipping Restrictions: Some products may be subject to specific shipping restrictions or regulations based on their nature, size, or destination. It is your responsibility to ensure that the items you order comply with any applicable shipping restrictions. If we are unable to ship certain products to your location, we will notify you and cancel or modify your order accordingly.
International Shipping: We offer international shipping to select destinations. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These additional charges are the responsibility of the customer and may be collected by the local customs authorities. We recommend contacting your local customs office for more information on potential charges.
Lost or Damaged Packages: While we take utmost care to ensure that your packages are properly packaged and shipped, we cannot be held responsible for any lost, stolen, or damaged packages during transit. However, if you encounter any issues with your shipment, please contact our customer support, and we will assist you in resolving the matter to the best of our abilities.
Address Accuracy: It is essential to provide accurate and complete shipping address details when placing an order. We will not be responsible for any delays or additional charges incurred due to incorrect or incomplete address information provided by the customer.
Change of Shipping Information: If you need to make changes to your shipping address or any other shipping-related details after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed or shipped.
If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at contact@kerryanneco.com